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Booking & Cancellation Policy
At SOMA Body Therapy, appointments are reserved especially for each client. Please read the booking terms before making an appointment.
Booking & Deposit
A £15 deposit is required to secure your appointment.
The remaining balance is paid in person after your treatment.
Your appointment is confirmed once the booking and deposit have been completed.
If you need to cancel your appointment, please give at least 24 hours’ notice.
If you cancel with more than 24 hours’ notice, your deposit can be transferred to another appointment.
Cancellations made less than 24 hours before the appointment are considered late cancellations and the £15 deposit is non-refundable.
Cancellations
Rescheduling
You can reschedule your appointment if you give at least 24 hours’ notice.
Your deposit can then be transferred to the new appointment.
Frequent changes or late rescheduling may require a new deposit.
Missed Appointments
If you do not attend your appointment and have not contacted me in advance, the £15 deposit will not be refunded or transferred.
A new deposit will be required to make another booking.
Please arrive on time for your appointment.
If you arrive late, your treatment may need to be shortened so that the next client is not delayed.
The full treatment price will still apply.
If you are more than 15 minutes late, it may not be possible to provide the treatment and the appointment may be treated as a missed appointment.
Late Arrival
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